Airtel, Apollo Hospitals unveil AI-based customer tool to assess Covid-19 risks

Kolkata: Bharti Airtel and Apollo Hospitals Group have unveiled a digital tool that uses AI-based technologies and enables customers to assess their Covid19 risk profile more accurately and take appropriate action.

Apollo 24/7, the digital arm of Apollo Hospitals Group, on Monday launched a free digital self-assessment test on the Sunil Mittal-led telco’s Airtel Thanks app that will allow Airtel customers to check their Covid19 risk profile. The test allow users to do this by answering a few questions. Based on user responses, the digital tool generates a risk score and suggests follow-up action, including free online consults on Apollo 24|7, dialling a Covid19 non-prescriptive helpline from the app itself, self-care tips, social distancing norms and other important prevention steps as suggested by the World Health Organisation and the health ministry.

“We are working hard with partners such as Apollo 24|7 to leverage digital technologies…the Airtel Thanks platform reaches millions in India and we hope this innovative tool can provide a sense of urgency around the need for social distancing to help prevent the spread of Covid19, Bharti Airtel chief executive Gopal Vittal said in an official statement Monday.

Shobana Kamineni, executive vice chairperson at Apollo Hospitals Group, in turn, said with the free Covid19 scan AI tool, Airtel customers will get validated data and Apollo’s resources to take care of their health and safety”.

Apollo 24/7’s free Covid19 helpline, typically, has over 100 doctors answering questions and clearing doubts of all taking the scan. These initiatives are designed to help Airtel customers alleviate anxieties and doubts relating to the pandemic.

The digital tool also allows Airtel users to also check the Covid19 risk profile of their region through a nationwide heat map grading regions from high to low risk based on aggregated responses from these locations. This enables users to be more aware of the evolving pandemic scenario in their vicinity.

Patients at risk will also be guided to authorised Covid19 testing centers. The scan is not meant to replace a doctor and the interaction is not be taken as expert medical advice. Any information shared is be kept strictly confidential. The quick risk scan can be taken across platforms, including smartphones, laptops and desktops.

Airtel customers will also be available to recharge their mobile connections at over 3,000 Apollo pharmacy stores across India.

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