NEW DELHI: In a bid to keep its staff motivated amid the coronavirus outbreak, the country’s biggest lender State Bank of India (SBI) has set up a quick response team (QRT) to ensure the safety of its employees.

For the safety of its customers, the bank has provided sanitisers and soaps across the branches with thermal scanner at its bigger offices, sources said.

The bank has set up a helpline number manned by doctors and psychologists to assist its staff and employees to deal with the coronavirus outbreak as well as stress and anxiety related to this, sources said.

Staff from any part of the country can hook to the helpline set up by the HR department in times of need.

Besides, the bank is providing protective gears, such as masks, and hand senitisers to its staff for their well-being.

March being the closing month of the financial year, banking activity usually picks up, the sources. They added that the bank is all set to meet these challenges right from tax collection to fund transfer.

The bank also has a contingency plan in place to deal with any exigency, the sources added.

SBI, having staff strength of about 3 lakh and over 23,000 branches, also disabled biometric attendance system till further order.

The bank is also encouraging its customers to use digital banking platform of the bank rather than branch banking in order to help check spread of disease.

With a view to mitigate the economic fallout of the coronavirus pandemic, SBI has opened a COVID-19 Emergency Credit Line (CECL) for its business customers to meet any liquidity mismatch.

The additional liquidity facility will provide funds up to Rs 200 crore and will be available till June 30, SBI had said in a circular issued on Friday. The loan will be offered at an interest rate of 7.25 per cent with a tenure of 12 months.

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