Delta has cancelled thousands of flights in the US and to international destinations in Europe, the UK and India, hurting its operations. Several countries have closed their airspace to passenger planes as they attempt to contain the spread of the virus. Delta outsources contracts to Tata Consultancy Services, Cognizant and IBM. It is as yet unclear to what extent each company has been impacted. “We have made a tough, but necessary decision to reduce contractor positions as Delta manages the impact of the Covid-19 pandemic to its business,” a Delta spokesperson told
ET.
When contacted, a TCS spokesperson said: “We have strategic relationships with our customers in this sector (airlines and hospitality) and we are partnering with them closely to help them navigate through the crisis. We will be unable to provide any further customer specific information.” IBM and Cognizant did not respond to ET’s queries till press time on Thursday. Airlines and hospitality companies were the first to take a hit as several countries imposed lockdowns.
